OUR COVID-19 PRECAUTIONS

Keeping You Safe

Please check local travel restrictions before your journey and consider booking our "Best Flexible" rates for maximum flexibility.

English National Lockdown
5th November to 2nd December inclusive


All English Hotel du Vin hotels will be closed to leisure bookings from 5 November until 2 December inclusive. Several of our hotels will however remain open with limited service levels for key workers, business travel and essential meetings for up to 30.

All existing prepaid rate bookings for English hotels from 5 November to 2 December due to the National Lockdown can either be re-booked for a new date or exchanged for a gift card to the value of the booking. Refunds will also be available but may take some time to process due to the last minute nature of the lockdown and the volume of bookings. Please contact us by e-mail to re-book, request a gift card or request a refund.

Overnight accommodation that is pre-booked leisure stays which run over the 4th November can be completed, but please note that the bar and restaurant will be closed from the morning of 5th November and only a limited Room Service menu will be available. All other leisure stays starting from 5th November to the 2nd December will have to be cancelled.

The following hotels will be closed during this period:

Avon Gorge by Hotel du Vin, Bristol
Hotel du Vin Brighton
Hotel du Vin Cheltenham
Hotel du Vin Harrogate
Hotel du Vin Henley-on-Thames
Hotel du Vin Newcastle
Hotel du Vin York
Hotel du Vin Stratford-upon-Avon

(should you have a group enquiry for a closed hotel, please contact eventsdesk@hotelduvin.com to discuss your needs)

Please click on the following link for the latest information on New England National Restrictions.

Travelling to Scotland


Please check the latest Scotland Restrictions before travelling.

Doing Our Part


Rest assured that when we welcome you back, you’ll be in safe hands during your stay. Take a look below at the steps we’ve taken to ensure the safety of our teams and guests. We've introduced advanced cleaning methods and social distancing in all areas, whilst still keeping that true essence of Hotel du Vin.

As we do our part, we would ask that everyone takes individual responsibility to keep them self, their fellow guests and our staff safe. Remember the Government guidance, including the Rule of 6 and Hands, Face and Space, is to make sure your stay is special for everyone.

VIEW OUR HOUSE RULES

 


We will regularly update this page so please check back often for more information. Should you need to contact us for support, we recommend you email theteam@malmaison.com or theteam@hotelduvin.com.

Your Booking Flexibility


Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@hotelduvin.com or the relevant hotel team directly.

In regions affected by Local Government Restrictions prepaid rates can either be re-booked for a new date or exchanged for a gift card to the value of the booking. Refunds for pre-paid rates will only be applicable if a full National Lockdown mandating only essential travel and requiring households to remain at home is imposed by the Government across the country – in such circumstances, where possible, it is requested that a change of date or a gift card option is chosen to help support the business. Click here for our full terms and conditions.

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