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Gift Voucher

Treat someone to a little luxury at any of our hotels with a Hotel du Vin gift card.

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About Us

Our Terms and Conditions

Flexible Rate Terms and Conditions

Your credit card details will be used to guarantee your booking. Should you need to cancel your reservation, please let us know by 3pm, 24 hours prior to the date of arrival, so as to avoid our cancellation charges.

Rates that are inclusive of full cooked breakfast do not include the Steak and Eggs option which will be charged as a £3 supplement per person.

Bookings made for any of the "Supplement" or "Stopover" promotions are based on a minimum spend in the Brasserie or Bar of £75 per night  to qualify for room rate. 

In case of late cancellation or no-show, the full room price will be charged.

Promotional rates are non-cancellable, non-amendable unless otherwise specified on the rate information on the site. 

For further assistance please call 0330 016 0390

Opening Hours: 0800 - 2100 GMT

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0391 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and  our contract signed. We reserve the right to cancel groups bookings of 6 rooms or more made on the transient rates available through our website.

 

Pre-Paid Rate Terms and Conditions

Please be advised that bookings made on advanced purchase rates are non-refundable and non-transferable. Advance purchase/Pre-paid rates cannot be purchased using a Malmaison or Hotel du Vin giftcard.

Rates that are inclusive of full cooked breakfast do not include the Steak and Eggs option which will be charged as a £3 supplement per person.

For further assistance please call  0330 016 0390

Opening Hours: 0800 - 2100 GMT

 

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0391 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and  our contract signed. We reserve the right to cancel groups bookings of 6 rooms or more made on the transient rates available through our website.

Gift Vouchers Terms and Conditions

GIFT CARD TERMS AND CONDITIONS
• Hotel du Vin gift cards must be redeemed only at Hotel Du Vin hotels, Pub du Vin or its sister brand Malmaison and may only be used towards the purchase of eligible products listed and sold by Hotel du Vin, Pub du Vin or Malmaison.
• Hotel du Vin gift cards cannot be redeemed to pay for other gift cards. 
• Hotel du Vin gift cards have no cash redemption value and are not transferable or assignable. Hotel du Vin may provide gift card purchasers with information about the redemption status of the gift cards they purchase. 
• if the purchase made at Hotel du Vin exceeds the amount on the gift card, the balance must be paid in cash or by credit or debit card. 
• One or more gift cards can be redeemed against a purchase in Hotel du Vin, Pub du Vin or Malmaison
• Hotel du Vin is not responsible if a gift card is lost, stolen, destroyed or used without permission. 
• Defaced, illegible, or photocopied gift cards will not be accepted. 
• if the gift card is defective you must contact the customer services department as soon as possible for a free replacement. Our liability in such cases is limited to replace the defective gift card. 

VALIDITY/CANCELLATION/REFUNDS
• gift cards and unused portions of gift cards expire after one year from the date of issue, where permissible under law. Validity periods on promotional gift cards may vary.  Please check offer's specific terms and conditions for details.
• you may cancel the gift card during the cancellation period. This is the period in which you may cancel the gift card commencing on the date of purchase and ending the earlier of: 
• fourteen calendar days from (and including) the day after the purchase date. 
• refunds will be processed within 14 working days once received. 
• if you wish to cancel a gift card please write to the customer services department, enclosing proof of purchase. Once the cancellation period has expired you will not be able to return the gift card or claim a refund to the value of the gift card. Bookings Central, Malmaison Birmingham, The Mailbox, 1 Wharfside street, Birmingham B1 1RD or email bookingscentral@hotelduvin.com 

Contact Us
Hotel Du Vin Bookings Central, 54 Hagley Road, Birmingham, B16 8PE


Tel: 0330 016 0390 or email bookingscentral@hotelduvin.com

Opening Hours: 0800 - 2100 GMT

Pet Policy

We are delighted to welcome dogs on the following basis:

The hotel must be notified in advance if you plan to bringing a dog so that a suitable room can be allocated.

Well behaved dogs over 1 year old may share their owners room for a charge of £10 per night inc of VAT.

Dogs are welcome in designated guest rooms with their owners, but not in food service areas. This will include most of the hotel public areas including lounges and bistros.

Guests are asked not to leave dogs unattended in bedrooms without first advising reception, leaving a contact number of where they can be reached.

Owners must take full responsibility for their pet’s behaviour throughout the stay and will be charged for any damage caused by their pet during their stay.

While we accept dogs in the hotel, it is also vital that we take steps to protect any allergy sufferers who may also be staying with us.

It is therefore important that any guest notifies us at the time of booking if they suffer from a pet allergy, so that we can allocate a room away from where a dog will be staying