To provide you with confidence in paying for your rooms and buying gift vouchers online with us, we have introduced Verified by Visa®™ and Mastercard® SecureCode™.
This is the electronic version of chip and pin technology and is sometimes referred to as 3D Secure. These services enhance your existing card account against unauthorised use when you book online with us and pay in advance.
To use this service, you must first register with the bank or other organisation that issued your card. You can find out more about these services by visiting the relevant Visa and Mastercard websites:
Visit the Verified by Visa®™ website
Visit the Mastercard® SecureCode™ website
Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you use your card on our site.
For our flexible rate bookings, where you use your card to guarantee the reservation, we do not process payment until you check-in with us, so Verified by Visa®™and Mastercard® SecureCode™ do not apply in this instance. Instead your encrypted card details are transmitted to our reservation system. You will need to present a payment card at check-in.
It is important that you take note of our cancellation terms and conditions for these flexible rates however, otherwise we reserve the right to charge your card for a no-show should you not turn up for your stay and have not let us know by the agreed cut-off time in advance of arrival. Where asked you are required to be able to produce the same card, used for any booking paid in advance online, at check-in.
Neither Malmaison nor Hotel du Vin has access to your Verified by Visa®™ or Mastercard® SecureCode™ password. This is entirely separate from any website user account you may create with us.